Terms of Service

Last updated: November 2026

These Terms of Service govern your use of softsteadco.com and your purchases from Softstead, operated by NOVO STORES GROUP LIMITED. By placing an order you agree to these terms.

Products and pricing

All prices are shown in the currency of your country and are inclusive of any applicable taxes. Product images are for illustration purposes and may vary slightly from the item received. We reserve the right to change prices at any time.

Orders and contract

When you place an order, you make an offer to purchase the item. A contract is formed when we send you an order confirmation email. We reserve the right to cancel an order if a product is out of stock, incorrectly priced, or if we suspect fraudulent activity.

Delivery

Orders are processed within 1 to 2 working days. Our delivery time is approximately 5 to 8 working days after dispatch, so the total time from order to delivery is 6 to 10 working days. We are not liable for delays caused by factors outside our control.

Returns and refunds

You have the right to return any item within 30 days of delivery. See our Returns and Refunds page for full details. Your statutory rights under the consumer law of your country are not affected.

Limitation of liability

To the extent permitted by law, our liability for any claim arising from a purchase is limited to the value of the goods purchased. We are not liable for indirect or consequential losses.

Intellectual property

All content on softsteadco.com, including text, images, and trademarks, is owned by or licensed to NOVO STORES GROUP LIMITED. You may not reproduce or use any content without our written permission.

Applicable law

These Terms of Service and any separate agreements by which we provide services to you are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (Hong Kong SAR).

Notwithstanding the foregoing, consumers are subject to the mandatory consumer protection provisions of the law of the country where they have their habitual residence, including the provisions on the right of withdrawal, warranty and data protection. These rights cannot be restricted by the choice of applicable law.

For disputes with consumers, the place of jurisdiction is the consumer's place of residence.

NOVO STORES GROUP LIMITED — Trading name: Softstead — BR No. 79337387 (HK)