Softstead

Our story

Dennis and Lisa looking over lamp sketches at their work table
Dennis and Lisa, Softstead

We are Dennis and Lisa. We are cousins, we grew up in the same family of people who could never leave a room alone, and Softstead is ours. One lamp moved, one shelf rehung, one corner lit differently so it was nicer to sit in. That habit never left either of us.

Softstead began with a small irritation. Good lighting was either priced like furniture or looked like it belonged in an office, and almost everything worth having needed an electrician before it worked. So we started sketching what we actually wanted in our own homes: pieces warm enough to sit under in the evening, plain enough to live with for years, and simple enough to set up on the day they arrive.

How we design

Every piece starts on paper. We draw it, argue about it, live with a sample for a while, and change it when something does not feel right. When a design is finished we work with a small number of trusted factories, most of them in China, and ship straight to you. Keeping the layers out between the drawing and your door is what keeps the price honest and the quality the same in every batch.

Lisa drawing pendant lamp outlines by the window Dennis at the work table with an open sketchbook of lamp drawings

We started with lighting alone. Customers kept writing to ask whether we made anything else, and that is where the decor and the accessories came from. We still widen slowly, and only when a piece passes the same test as the lamps.

What stays the same

Everything we sell can be set up without an electrician. No drilling, no wiring, just plug in, hang up, or place. That rule is why we turn designs down as often as we keep them, and it is the reason our pieces suit renters as readily as homeowners. Every item is CE certified before it reaches you.

We are still the two of us, which we like. If you write to us, one of us reads it.

How we operate

Registered in Hong Kong. Softstead is the trading name of NOVO STORES GROUP LIMITED.
We sell to the United Kingdom, Australia and the United States. All prices are shown in the currency of your country.
Products ship from our warehouse in Shenzhen, China. This does not affect your consumer rights in any way.
Returns are handled in the Netherlands. Our European returns partner keeps return shipping quick and affordable.
Delivery: 6 to 10 working days • Free tracked shipping on all orders
Returns: 30 days from delivery • Email us to start a return
Support: contact@softsteadco.com • +44 20 38072936 • Monday to Friday, 9 AM to 5 PM (GMT)
Company name: NOVO STORES GROUP LIMITED
Trading name: Softstead
Legal form: Body Corporate (Hong Kong)
Registered address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong SAR
Business Registration Number: 79337387 (Hong Kong)
Email: contact@softsteadco.com